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Cash on delivery 11 EU countries Delivery free

MarketSaves

Track your order

There is no tracking box on this page, and we would rather say so than put one there that does nothing. You order without an account and pay the courier in cash, which means we have no signed-in area to show you a parcel in. What we do have is a phone call, a call centre that gives you the tracking details, and an inbox where a person looks orders up.

Ask us where the parcel isUse the contact form

What happens to your parcel, and when

Four stages between the order form and your door. All figures are working days; the per-country table is in the Delivery Policy.

  1. 1

    Order registered

    The moment you confirm

    The confirmation page shows a reference beginning MKS-. Write it down or keep the page open: it is the fastest way for us to find your order later.

  2. 2

    Confirmation call

    Usually within one working day

    We ring the number on the form to check the address and the amount. Nothing is packed before this call, and if we cannot reach you over two working days the order is cancelled without cost.

  3. 3

    Handed to the carrier

    1–2 working days after the call

    The parcel is picked, checked against the order and given to a carrier that collects cash at the door in your country.

  4. 4

    The carrier takes over

    3–7 working days on the road

    Our call centre, the one that confirmed your order, gives you the tracking details once the parcel is handed over, or whenever you ask. It is the courier's own page that shows the journey. Some routes have no consumer-facing tracking; on those you are told the dispatch date.

The tracking details come from us: on the call that confirms your order, or whenever you ask. The page that shows the journey belongs to the courier, not to us. When a route has no tracking, nobody can look the parcel up online, ourselves included — you are told the dispatch date instead, and we ask the courier directly whenever you need more.

Asking us to look it up

One email does it. The more of the five below you can give us, the shorter the search — the first line is usually enough on its own.

  1. 1

    Order reference

    MKS- followed by digits, from the page you saw after ordering. Lost it? Skip it.

  2. 2

    Name on the order

    Exactly as you typed it into the delivery form.

  3. 3

    Delivery address

    Street, number, town and postcode, so we can tell two orders apart.

  4. 4

    Phone number used

    This is the field we actually search on when the reference is gone.

  5. 5

    Roughly when you ordered

    The day, or the day of the confirmation call. Close enough is fine.

Send it to help@marketsaves.com with "Where is my order" in the subject, or through the contact form. A reply comes within 2 working days, and sooner when the carrier answers quickly. We do not need a photo of anything, and we never ask you for a card number or a payment to release a parcel.

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